We are pleased that you have chosen to shop with us, and we want to ensure that you have all the information about our shipping process.
Processing time:
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 3 business days. However, processing times may be longer during peak periods.
Transit time:
After your order has been processed and shipped, the transit time is typically 1–9 business days, depending on the delivery address and carrier. Please note that delays may occur during peak periods or due to external circumstances beyond our control.
Delivery times:
Delivery times depend on your location and the shipping method you select. Standard shipping typically takes 4–12 business days. Please note that delivery times may be longer during peak periods or due to unforeseen circumstances.
Shipping methods and costs:
Shipping to the countries we serve is completely free and is handled by reliable carriers such as DHL. Any shipping costs, if applicable, will be displayed at checkout. In exceptional cases, delivery delays may occur.
Delivery times by destination
Once your order has been processed and shipped, delivery typically takes:
| Country | Estimated delivery time |
| Germany | 4–12 business days |
| Austria | 4–12 business days |
| Switzerland | 4–12 business days |
| United Kingdom | 4–12 business days |
| Ireland | 4–12 business days |
| France | 4–12 business days |
| Italy | 4–12 business days |
| Spain | 4–12 business days |
| Denmark | 4–12 business days |
| Poland | 4–12 business days |
| Czech Republic | 4–12 business days |
| Slovakia | 4–12 business days |
| Romania | 4–12 business days |
| Greece | 4–12 business days |
| Hungary | 4–12 business days |
| Portugal | 4–12 business days |
| Norway | 4–12 business days |
| South Africa | 4–12 business days |
| Mexico | 4–12 business days |
| Canada | 4–12 business days |
| Australia | 4–12 business days |
| Sweden | 4–12 business days |
| Finland | 4–12 business days |
| Belgium | 4–12 business days |
| New Zealand | 4–12 business days |
| United States | 4–12 business days |
These delivery times are estimates, not guarantees. The actual delivery time may vary depending on your exact location, the carrier's performance, customs clearance (for cross-border shipments), and peak shipping periods.
Tracking:
Once your order has shipped, you will receive a tracking number that you can use to track your package online. Please allow up to 24 hours for the tracking information to be updated.
Customs Duties, Fees, and Taxes:
All customs duties and taxes are paid. The price shown on the product page is the final price.
Missing or Damaged Items:
If your order arrives with missing or damaged items, please contact our customer service team within 14 days of receiving your package. We will work with you to resolve the issue as quickly as possible.
Incorrect or Missing Address:
It is the customer's responsibility to provide a complete and accurate delivery address during the ordering process. This includes providing the correct recipient's name, street, house number, city, state, postal code, and country. Missing or incorrect information may result in a failed delivery attempt.
If our shipping carrier or customer service team identifies an incomplete address, we will attempt to notify the customer. It is the customer's responsibility to respond to such a notification and provide the information required for delivery.
When you shop with us, you agree to provide accurate and complete shipping information. Failure to provide accurate and complete information may result in delays, lost packages, or additional costs for rerouting or redelivering packages.
We hope this information was helpful. If you have any further questions about our shipping policies, please do not hesitate to contact us.