Refund policy

If for any reason you are not satisfied with your order, please contact us. At Wecro, we strive to ensure that our customers are 100% satisfied with the product they purchased from our suppliers. If you have any issues with the delivery or the product and feel frustrated, please contact us and our team will assist you immediately.

Here are some frequently asked questions about our return policy:

1. What is the return period?

You can return a product within 14 days of receiving your order from our supplier.
Orders can only be canceled within 5 minutes of placing them. After 5 minutes, our processing begins and cancellation is no longer possible. However, after receiving your product, you are entitled to a full refund if you return it within 14 days.

If you wish to cancel your order, please contact info@shopwecro.com.

2. How long does it take to get my money back?

A full refund will be issued to the original payment method after we receive, inspect, and confirm that the products have not been opened. All customers must contact us after returning the package and provide the Track & Trace information so we can process the refund.

Please note: Most financial institutions take an average of 3-5 business days to process the refund.

3. Why can beauty and health products not be returned?

A list of hygiene items that cannot be returned or refunded (this list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and, for the safety of our customers, do not allow returns of beauty and health products. We are not alone in this; other beauty and health product providers also do not accept returns for the same reasons.

In general, products cannot be returned if any of the following conditions apply:

• the buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party;
• the delivered products were exposed to abnormal conditions or otherwise handled negligently or contrary to the instructions of the intermediary and/or packaging;
• the defect is wholly or partly the result of regulations regarding the type or quality of materials used, issued or to be issued by the government;
• hygiene products cannot be accepted or refunded, especially under the current COVID-19 measures;
• for sealed products. Once the seal is broken, these products can no longer be returned.

4. Do I have to pay the return shipping costs?

Yes, all customers are responsible for the cost of their return shipment. We recommend sending your return with Track & Trace, as we cannot take responsibility for lost returns.

5. Home delivery refused/unable to deliver to post office:

If the package is not accepted or not picked up from the post office, it will automatically be returned to the supplier, and we are entitled to deduct €15 from the amount you receive as compensation.

6. How can I return my order?

We strive to provide you with the best customer service and ensure your satisfaction with every order. To simplify our return process and speed up your refund or exchange, please notify us by email at info@shopwecro.com and we will provide you with further instructions.

We understand you have decided to return the product for a full refund. To ensure a smooth process, please follow these instructions:

Important points:
1. Packaging: Please make sure the item is securely packaged to avoid damage during transport.
2. Tracking: Use a shipping method that provides tracking information.
3. Costs: You are responsible for the return shipping costs.
4. Customs fees: Properly declare the package to customs to avoid delays.
5. Condition: The item should be in its original condition to receive a full refund.

Return address:
Shenzhen HST Electronics Co, Ltd.
5th Floor, Building 8, Zhengzhong Industrial Zone
Tangxin Road, Fuhai Street, Bao'an District
Shenzhen, Guangdong Province
Postal code: 518100
China

WARNING: Please notify us first a info@shopwecro.com, to ensure the refund is processed correctly.

7. How can I contact you?

You can reach us by email at info@shopwecro.com. The Wecro team works seven days a week. We guarantee a response within 24 hours and are happy to assist you!

8. My order is damaged, what should I do?

That’s unfortunate! Unfortunately, your product may get damaged during transport. If you received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.

To find the fastest solution, please send us an email with a photo showing the damaged part of the item. Photos on a flat surface where the label and defect are clearly visible work best. We will use this information to assist you with your order and help prevent errors in the future.

For defective items, we always send a replacement package free of charge the first time and unfortunately cannot issue a refund. If the second delivery is also defective, we will refund the full purchase price.

If you have questions about products that were damaged upon arrival, please contact us at info@shopwecro.com.

9. I provided the wrong address. What should I do?

Please inform us immediately of the correct address so we can update it for you. If your package has already been shipped, we can no longer change the address.