We are glad you chose to shop with us, and we want to make sure you have all the information about our shipping process.
Processing time:
We strive to process and ship all orders as quickly as possible. Usually, orders are processed within 1-9 business days. However, processing times may be longer during peak periods.
Shipping methods and costs:
Shipping to the countries we serve is completely free and is carried out via reliable carriers such as DHL. Any shipping costs – if applicable – will be shown at checkout. In exceptional cases, delivery delays may occur.
Delivery times by destination
Once your order has been processed and shipped, delivery usually takes:
| Country | Estimated delivery time |
| Germany | 4–12 business days |
| Austria | 4–12 business days |
| Switzerland | 4–12 business days |
| United Kingdom | 4–12 business days |
| Ireland | 4–12 business days |
| France | 4–12 business days |
| Italy | 4–12 business days |
| Spain | 4–12 business days |
| Denmark | 4–12 business days |
| Poland | 4–12 business days |
| Czech Republic | 4–12 business days |
| Slovakia | 4–12 business days |
| Romania | 4–12 business days |
| Greece | 4–12 business days |
| Hungary | 4–12 business days |
| Portugal | 4–12 business days |
| Chile | 4–12 business days |
| Norway | 4–12 business days |
| South Africa | 4–12 business days |
| Mexico | 4–12 business days |
| Canada | 4–12 business days |
| Australia | 4–12 business days |
| Sweden | 4–12 business days |
| Finland | 4–12 business days |
| Belgium | 4–12 business days |
| New Zealand | 4–12 business days |
These timeframes are estimates and not guarantees. Actual delivery times may vary depending on your exact location, the performance of the carrier, customs clearance (for cross-border shipments), and peak shipping periods.
Tracking:
Once your order has been shipped, you will receive a tracking number that allows you to track your package online. Please allow up to 24 hours for the tracking information to be updated.
Delivery times:
Delivery times depend on your location and the shipping method you choose. Standard shipping usually takes 7–10 business days. Please note that delivery times may be longer during peak periods or due to unforeseen circumstances.
Customs duties, fees, and taxes:
All customs fees and taxes are paid. The price listed on the product page is the final price.
Missing or damaged items:
If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.
Incorrect or missing address:
It is the customer's responsibility to provide a complete and correct delivery address during the ordering process. This includes providing the correct recipient name, street, house number, city, state, postal code, and country. Missing or incorrect information may lead to a failed delivery attempt.
If our shipping company or customer service team identifies an incomplete address, we will attempt to notify the customer. It is the customer's responsibility to respond to such notification and provide the information required for delivery.
When you shop with us, you agree to provide accurate and complete shipping information. Failure to provide accurate and complete details may result in delays, lost packages, or additional costs for rerouting or redelivery of packages.
We hope this information was helpful. If you have any further questions about our shipping policies, please do not hesitate to contact us.